This Privacy Policy explains how Woolbet, operated by Win Top Ltd, collects, uses, stores, and protects your personal data when you use our web platform. These practices apply fully to players residing in the United Kingdom. We are committed to handling your information transparently and responsibly, and we encourage you to read this page carefully so you understand exactly what we do with your data and why.

What We Collect and How We Use It

When you create an account with us, we collect certain personal details — including your name, date of birth, email address, and payment information — because we are required to verify your identity, process your transactions securely, and meet our obligations under applicable regulatory standards. This information is not collected for its own sake; it serves a clear operational purpose at every stage, from the moment you register through to the processing of deposits and withdrawals.

During your sessions on our web platform, we also gather technical data such as your IP address, browser type, and session activity logs. We use this information to maintain the security and functionality of the platform, to detect unusual or potentially fraudulent behaviour, and to ensure the site performs reliably for you. Cookies are used in a similar capacity — they help us keep your session active, remember your preferences, and identify technical issues. You may adjust your cookie settings through your browser, though doing so may affect how certain features function.

How We Protect and Share Your Data

Your personal data is protected using 256-bit SSL encryption during transmission and is stored on secure servers with restricted internal access. Only personnel who genuinely need access to your data in order to carry out their duties are permitted to view it, and those individuals operate under strict confidentiality obligations.

We do not sell your data or share it for marketing purposes. There are limited circumstances in which we may need to share your information with third parties: payment processors and gateways need certain transaction details to complete your deposits and withdrawals; identity verification services may receive relevant personal information to fulfil our know-your-customer obligations; and regulatory or law enforcement authorities may request data where we are legally compelled to provide it. In each case, only the minimum necessary information is shared, and all third parties we work with are required to handle your data with equivalent care.

Your data is retained for as long as your account remains active and for a defined period following account closure or inactivity, in line with the legal and regulatory retention requirements that apply to operators in our position. Once that retention period expires, your data is securely deleted or anonymised.

You have the right to request access to the personal data we hold about you, to ask us to correct any inaccuracies, or to request that your data be removed where no legal obligation requires us to retain it. To exercise any of these rights, please contact us through our support channels and we will respond promptly. If you have a concern about how we handle your data that we have not resolved to your satisfaction, you have the right to raise the matter with the relevant data protection authority in the United Kingdom.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable requirements. When we do, the revised version will be published on this page with the date of the most recent update clearly noted. We encourage you to check back periodically to stay informed.